Terms and conditions

-In mainland Portugal, orders are delivered within 2/3 working days after confirmation of payment.

-In the autonomous regions and, depending on the Islands, delivery time may vary between 3 and 7 working days;

-Deliveries in Europe and the rest of the world vary according to destination and transport time. Shipping costs offer - free shipping on purchases over €80 when shipping to mainland Portugal. -If the customer makes a mistake with the address, does not pick up the order within the time stipulated by CTT and causes the same to be returned, re-delivery costs are the sole responsibility of the buyer.

Scope and Object of the General Store Conditions

These General Conditions regulate the provision of the ClauFit Online Store service, owned by Claudia Cristina dos Santos Cardoso, NIF 272856304, with registered office at Rua Senhora da Glória 107, porta 13, 1170-352, Lisbon. The service consists of providing, through the address https://claufit.pt/ , access to the Online Store, which offers information on various products and allows the User to order the products under the conditions described here.

To place orders in the Online Store, the User must be 18 years old or over (individuals under this age require authorization from their representatives). The User acknowledges that electronic purchases, when made, have legal effects and cannot be claimed to be invalid due to the lack of signature.

Product Information and Contents

ClauFit undertakes to promptly correct any typographical errors in the information presented. However, in situations beyond its control, such as human errors or problems with computer systems, it may not be possible to supply some of the products ordered by the User. In these cases, the User will be informed by email or telephone, presenting the available options, including refund if payment has already been made.

ClauFit reserves the right to change, at any time, information about prices, products, specifications, promotions and services.

Responsibilities

All products and services sold in the ClauFit online store comply with Portuguese Law.

The Online Store has adequate levels of security, but ClauFit is not responsible for damages caused by delays, interruptions, errors or suspensions of communications due to factors beyond its control, such as deficiencies or failures in third party communications networks, system problems computer, modems, connection software, computer viruses or downloads of infected files.

The User assumes responsibility for any damages resulting from abusive use of the Service. Claufit is not responsible for losses or damages resulting from defective performance of the Service when they are not directly attributable to it as an act of intent or gross negligence.

ClauFit does not guarantee that the Service will be uninterrupted, secure, error-free or function indefinitely. The User is solely responsible for any damage caused to their computer system and equipment or loss of data resulting from the use of the Service.

The User accepts that ClauFit is not responsible for damages, including loss of profits, data, content or other losses, arising from the use or inability to use the Service.

Consumer Obligations

The User undertakes to provide correct personal data and addresses, not to use false identities, and to respect the imposed order limits. If there are inaccuracies in the data provided by the User, ClauFit is not responsible for delays, non-delivery or any resulting consequences.

Privacy and Protection of Personal Data

ClauFit guarantees the confidentiality of personal data provided by the User. This data will be processed electronically and is intended for the contractual and/or commercial relationship with the User. The User has the right to access, rectify and update their data, as well as the right to object to their use, in accordance with applicable legislation.

The User acknowledges that the Internet is an open network and personal data, information and content can circulate without security, subject to access and use by unauthorized third parties, and ClauFit cannot be held responsible for such situations.

Order Cancellation

The User can request the cancellation of the order before it is processed, by telephone or email, providing the order number. If the order has already been processed, the User can choose not to accept it after it has been sent.

ClauFit reserves the right not to process orders in the event of incorrect data or User misconduct. ClauFit may also cancel orders in the event of errors in product values or characteristics due to technical problems.

Applicable law

The Contract is governed by Portuguese law.

Claims

The User may submit contractual disputes to legally constituted arbitration and mediation mechanisms. For complaints about acts or omissions that violate the legislation, the User can contact ClauFit, which will respond within a maximum period of 30 (thirty) days after receiving the complaint.